While our Dashboard UI aims to ensure projects and whitehats communicate together to discuss and resolve reported vulnerabilities, we acknowledge that disagreements can arise. In the event that you cannot resolve an issue together, you may request mediation help from the Immunefi team.
There are two ways to achieve this depending on who is subscribed to your bug report:
1) Immunefi is NOT a participant in your bug report:
If you do not see a member of the Immunefi team in the report, a button will appear at the bottom right of your submission page. Click on “Request Help”:
A modal will then appear with the following options. Select one and a member of our team will be notified and auto-subscribed to your bug report to further assist.
2) Immunefi IS a participant in your bug report
If you do see Immunefi listed as one of the participants in your bug report, you can simply reach out to us directly via the Comments section by selecting `You and Immunefi`. This will keep the conversation private between you and our team.