If a report is closed by Immunefi, by you, or by someone on your team, it can be easily re-opened. However, if you re-open a closed report, it is expected that you are doing so because you have determined that it is valid and warrants a payout.
How do I re-open a closed report?
Anyone who is subscribed to a closed report can re-open it in the report page. You simply need to write out your reason(s) for re-opening in the text box and click the ‘Re-open report’ button.
Note that a report can only be re-opened one time. Once you close a report after re-opening it, you will not be able to re-open it again. Instead, you will need to request help from Immunefi to reopen the report.
What happens after I re-open a closed report?
Re-opened reports start in the ‘escalated’ status and move back into the regular report life cycle. When the report is re-opened, the SLA is restarted and you will be able to advance the report using Quick Actions the same way you would with any other report.
Click here for more information on resolving reports.
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